First impressions

ISCF Quality Assurance Training Series

To help you prepare for your Quality Assessment, ISCF has created a series of six short videos to guide you through each step of the process and help you obtain your Quality Certificate. Below each video, you can download a practical checklist to use after completing the series and taking action on your property.

Download the full check list here

Focusing on the crucial first 30 seconds of a guest’s stay, this module covers everything from finding the property to opening the front door. It highlights the importance of clear signage (Eircode), working exterior lighting, and a well-maintained parking area. It also details expectations for tidy pathways, discreet refuse bins, clean facades and windows, and a smooth key-safe experience.