CODE OF ETHICS

Irish Self -Catering Federation

CODE OF ETHICS

 

1              The property and gardens/grounds and any facilities should be presented and maintained to the highest standard of decor and cleanliness.

 

2              The property should comply with all Health and Safety standards for a residential dwelling.

 

3              The owner/manager should provide an excellent service to guests, from initial enquiry to booking, providing full information on terms and conditions, and arrival and departure details.

 

4              The owner/manager should provide a warm welcome to guests which could include a welcome hamper, a nice bunch of flowers from the garden, rooms warm and lit – as appropriate for the property/location and time of year.

 

5              The guests should be greeted by the owner/manager/caretaker or a suitably arranged method of key collection agreed with the guest.

 

6              Following on the information given at the time of booking, the owner/manager should present excellent information on local amenities and provide essential telephone numbers and information for the guests’ enjoyment.

 

7              Assist guests with arrangements during their stay to enhance their holiday and deal with any

Issues that may arise in the property promptly and efficiently.

 

8              Thank guests for choosing your business and provide a warm goodbye, encouraging feedback on social media or review channels.

 

9              Deal with any issues or complaints in a professional, respectful manner

 

Blogs  UP  Link Needs
Code of Ethics  Up 26/07/21 https://iscf.ie/blog/self-catering-ireland-code-of-ethics/
Re-0pening Self-Catering to International Markets 2021 Up https://iscf.ie/blog/re-opeing-self-catering-to-international-markets/
Third Party Quality Assurance Scheme Draft Membership Enquiry Form Link .

Logo looking good QA

Links to Forms

 

Membership Enquiry Form  https://iscf.ie/wp-admin/post.php?post=6773&action=edit membership/iscf.ie Need to Edit this
Terms and Conditions of Membership of ISCF
Need Members Form to Go to Daisy