Irish Self -Catering Federation



1              The property and gardens/grounds and any facilities should be presented and maintained to the highest standard of decor and cleanliness.


2              The property should comply with all Health and Safety standards for a residential dwelling.


3              The owner/manager should provide an excellent service to guests, from initial enquiry to booking, providing full information on terms and conditions, and arrival and departure details.


4              The owner/manager should provide a warm welcome to guests which could include a welcome hamper, a nice bunch of flowers from the garden, rooms warm and lit – as appropriate for the property/location and time of year.


5              The guests should be greeted by the owner/manager/caretaker or a suitably arranged method of key collection agreed with the guest.


6              Following on the information given at the time of booking, the owner/manager should present excellent information on local amenities and provide essential telephone numbers and information for the guests’ enjoyment.


7              Assist guests with arrangements during their stay to enhance their holiday and deal with any

Issues that may arise in the property promptly and efficiently.


8              Thank guests for choosing your business and provide a warm goodbye, encouraging feedback on social media or review channels.


9              Deal with any issues or complaints in a professional, respectful manner


Blogs  UP  Link Needs
Code of Ethics  Up 26/07/21
Re-0pening Self-Catering to International Markets 2021 Up
Third Party Quality Assurance Scheme Draft Membership Enquiry Form Link .

Logo looking good QA

Links to Forms


Membership Enquiry Form membership/ Need to Edit this
Terms and Conditions of Membership of ISCF
Need Members Form to Go to Daisy